As part of our continued commitment to offer the absolute best sailing experience that is tailored around you, we have been working day and night to redefine our payment terms.
In the current travel situation, we were aware that we needed to shape something that fully addressed the concerns and doubts that most travelers are going through right now when booking a sailing holiday.
To start with, we asked our subscribers and customers what they believe the optimal booking terms and conditions are. The survey we sent a few weeks ago helped us understand the concerns around booking a sailing holiday and supported us in redefining the terms with your needs in mind. We learnt, for example, that over 80% would be willing to book a holiday in 2020 with the ability to cancel weeks before departure.
The survey also clearly highlighted concerns due to Covid-related restrictions and thus the fear of having to cancel at the last minute and losing everything paid. We collected all feedback, which has laid the foundations for the booking policy we can offer today. We thank all of those who have taken the time to respond to the survey. With the survey feedback, we have been able to renegotiate substantial changes of our current policy with many of the charter companies we work with.
With the promotion Safe sailing. Flexible booking. valid from now till end of May, all yachts with the Safe Sailing badge will guarantee you with the following conditions:
These terms have been exclusively negotiated between Sailogy and the charters we work with and are valid until the end of May. For the full details of the promotion, please visit the promotion terms and conditions page.
We believe these new payment terms will give you more flexibility around your booking. Our tireless Customer Service department is dedicated to assisting you before, during and after your holiday, 7 days a week during the high season and remains available for any questions you may have.
‘Over the past month, we’ve been contacted by many travelers with active bookings for 2020. Many of them have considered cancelling due to the uncertainties and travel restrictions. The trend I’ve seen is that they'd rather wait till the very last minute to see how the traveling restrictions may affect their trip. The ability of having greater flexibility around payment options we can now offer with the new terms plus the ability of paying 30 days prior departure sends a positive signal to those who are unsure whether to book for 2020. On top of that, providing the flexibility on cancellations due to Covid-19 restrictions is undoubtedly an offer many will find valuable.’ says Damiano, Customer Service advisor at Sailogy.